Where can I find my tracking number? 

Tracking numbers can be found in the order history once the order is in the shipped status.  The tracking number will also be sent on the shipping confirmation notification.

Where do I enter my freight account number?

You can enter your freight account number to have the shipping charged directly to your account in the Delivery Method section of the Checkout. 

Can I add a shipping address?

Yes, use the Add New Address button on the right side of the shipping address box in the Shipping step of the checkout page.

Where do I add Delivery Instructions?

Delivery notes or shipping instructions can be added to the order in the review step of the checkout process under the Record Keeping section.  

Where do I enter my Purchase Order Number?

In the Review step of the Checkout process in the box labeled Records Keeping section.

Can I place an order with a future ship date?

Yes, select the future ship date within the next 90 days in the Shipping Date box in the Shipping step of the Checkout Page. 

How do I change or cancel an order?

If a change needs to be made to an order once it is submitted, you must contact customersupport@jascoPro.com within 2 hours of placing the order for your order to be canceled. Once the order is canceled you will see the order in the order history with canceled status.  You can then place a new order with your updated changes.  Once your order has been in process for over 2 hours you will not be able to cancel. 

How is freight being added to my order?

  • Any order over $1200 will qualify for free shipping and the carrier and service will be selected at Jasco's discretion.
  • Any order under $1200 will be charged shipping at the time of invoice.  You can select the carrier and service level you would like to use from the menu options in the shipping section of the checkout process.
  • Any order that a Freight Account # is added to the order (in the Delivery Method box in the shipping section of the checkout) will ship using the service level that is selected and will charge the freight account that is entered directly when shipping. 

What do I do if my order is short items when it arrives?

Shortages will need to be handled through Sales/Customer support please reach out via email to customersupport@jascopro.com. 

How do I reset my password to my online account?

 

I have been locked out of my account, how can I get back in?

Where can I see my order history?

Under My Account at the top of all pages, you will see the order history page in the drop-down. You can also view your most recent order history on the Dashboard page in the same My Account drop-down. 

How can I quickly enter the items I want to order?

There are three methods for quick order entries found on the top of the page under Quick Order Entries.  You can use Quick Item Entries if you know the item numbers you are ordering.  There is an option for you to Favorite items as you shop so you can add them to your cart again from the Favorites option.  Finally, there is a Template Order option where you can save an order you have placed in the past as a template and use that for quick orders in the future. 

Where can I see items I have ordered in the past?

Under My Account at the top of all pages, you will see the Ordered Items page.